Privacy Policy

Last updated: February 3, 2026

Promage Marketing and Media Limited ("Promage IO," "we," "us," "our") values your privacy. This policy explains how we collect, use, and protect your information when you use our platform and services. We're committed to transparency and securing your data at all times.

1. Collection And Use Of Personal Data

A. Information We Collect

Account Information: When you create a Promage IO account, we collect:

  • Full name
  • Email address
  • Phone number
  • Business name and type
  • Payment information (processed securely through Paystack/Flutterwave)

Usage Data: We automatically collect information about how you use the platform:

  • Login times and frequency
  • Features accessed
  • AI automation performance data
  • Customer interaction metrics (anonymized)
  • Device information and IP address

Business Data: To provide our AI automation services:

  • Customer contact information you input
  • Message templates and automation workflows
  • Integration data (Instagram, WhatsApp, Facebook credentials)
  • Payment and transaction records

2. How We Use Your Information

We use collected data to:

  • Provide and maintain Promage IO services
  • Process your payments and manage subscriptions
  • Send service updates, security alerts, and support messages
  • Improve our AI models and automation features
  • Provide customer support
  • Comply with legal requirements
  • Prevent fraud and maintain platform security

Marketing Communications: With your consent, we may send:

  • Product updates and new feature announcements
  • Educational content and training materials
  • Community updates
  • Promotional offers

You can opt out of marketing emails anytime by clicking "unsubscribe" or contacting [email protected].

3. Data Storage And Security

Cloud Infrastructure: Your data is stored on secure cloud servers with encryption at rest and in transit. We implement industry-standard security measures including:

  • SSL/TLS encryption for all data transmission
  • Regular security audits
  • Access controls and authentication
  • Automated backups

Data Retention: We retain your data while your account is active and for 90 days after cancellation (to allow reactivation). After 90 days, all personal data is permanently deleted unless required by law.

4. Third-Party Services

We integrate with third-party services to deliver our platform:

Payment Processors: Paystack and Flutterwave process payments securely. We do not store your full credit card details.

Social Media Platforms: Instagram, Facebook, WhatsApp integration requires authentication. We access only the data necessary to provide automation services.

Analytics: We use analytics tools to track anonymized usage data to improve our platform.

Communication Tools: We use email service providers for transactional emails.

Each third-party service operates under its own privacy policy. We carefully select partners committed to data protection.

5. Your Rights And Choices

Access: Request a copy of your personal data at any time.

Correction: Update inaccurate information through your account settings or by contacting us.

Deletion: Request deletion of your account and data (subject to legal retention requirements).

Portability: Export your data in machine-readable format.

Objection: Opt out of marketing communications or specific data processing activities.

To exercise these rights, email [email protected].

6. Cookies And Tracking

We use cookies to:

  • Keep you logged in
  • Remember your preferences
  • Analyze platform usage
  • Improve user experience

You can control cookies through your browser settings, but disabling them may limit functionality.

7. Data Sharing And Disclosure

We do not sell your personal data. We share data only in these situations:

Service Providers: With vendors who help operate our platform (hosting, payment processing, customer support).

Legal Compliance: When required by Nigerian law, court order, or regulatory authority.

Business Transfers: If Promage IO is acquired or merged, your data transfers to the new entity (you'll be notified).

With Your Consent: When you explicitly authorize data sharing.

8. Children's Privacy

Promage IO is not intended for individuals under 18 years old. We do not knowingly collect data from minors. If we discover such data, we delete it immediately.

9. International Data Transfers

Your data is primarily stored in Nigeria. If we transfer data outside Nigeria, we ensure adequate protection through contractual safeguards and compliance with applicable data protection laws.

10. Changes To This Policy

We may update this policy periodically. Changes will be posted on this page with the updated effective date. Significant changes will be communicated via email.

11. Contact Us

For privacy questions or requests:

Company Name: Promage Marketing and Media Limited

RC Number: 9197483

Email: [email protected]

Phone: +234 906 419 0810

Address: Port Harcourt, Rivers State, Nigeria

Last updated: February 3, 2026